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Management

Effective Executive


April '11
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Reclaim Your Life : A Choice
Lead for Sustained Success : Real Test of Leadership
Inside the Head of a Head Coach : Researching Into Elite Performance
The Internal Coach : Developing a Winning Team
Avoiding Conflict is Not The Goal : Manage the Conflict

Why a Good Leader Must Be a Good Coach : What Leadership is All About

Theory and Research in Entrepreneur Coaching : In the Face of Uncertainity
Mentoring Critical Workgroups : Impact on the Bottom Line
The Moral of the Moment : Coaching, Mentoring and Their Confusing Place in Management
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Reclaim Your Life : A Choice

-- Mark Susnow, JD

Discovering what your values and priorities are is the first step to reclaiming your life. Very few of us take the time to explore what these values and priorities are. Creating balance in your life is a process of letting go of old beliefs and habits. When your life is out of balance you won't notice the signs or signals that let you know that something isn't right.

Article Price : Rs.50

Lead for Sustained Success : Real Test of Leadership

-- Dan Coughlin

Not every company on the planet has had poor results through the recession. Some have continued to achieve remarkable results and deliver incredible performances. The challenge for leaders of every long-term successful company is to continually remind the employees and suppliers of what got them there.

Article Price : Rs.50

Inside the Head of a Head Coach : Researching Into Elite Performance

-- Richard Cross

Talent and developing talent comes at a price. If that's what your organization needs, aspires to and if that's what you want, then learning from the experience of effective Head Coaches will add significant value to an organization passionate about performance. The provison is that you have to be prepared to pay the entry ticket and stay the course. Head Coaches are outstanding people, great human beings and living with and learning from these individuals is mutually challenging and enriching.

Article Price : Rs.50

The Internal Coach : Developing a Winning Team

-- Joseph Weintraub, Elaine Eisenman, Sam Perkins

Effective internal coaching requires appropriate systemic elements coupled with individual skills and attributes. In addition to a skilled coach, a successful program requires appropriate coachees, an engaged boss, and organizational support and recognition.

Article Price : Rs.50

Avoiding Conflict is Not The Goal : Manage the Conflict

-- Barry Zweibel

Being able to engage naturally, easily, respectfully, and constructively in the midst of a conflict is something we all can learn _ and is something that can serve us all well, once learned. That we can then help others improve their own conflict competencies raises everyone's game, and makes conflict something far less daunting and distressing for everyone, as well.

Article Price : Rs.50

Why a Good Leader Must Be a Good Coach : What Leadership is All About

-- Bob Murray, PhD, MBA

In the organizational sphere there are many theories about how a leader should behave. These are encapsulated in phrases such as `transactional leadership,' `transformational leadership,' `laissez-faire leadership,' `servant leadership,' `charismatic leadership,' `bureaucratic leadership,' `democratic leadership,' and so on. Each one implies a different relationship between the leader and those he or she leads.

Article Price : Rs.50

Theory and Research in Entrepreneur Coaching : In the Face of Uncertainity

-- Vasanthi Srinivasan, Deepali Sharma, Devi Vijay

There is growing interest in avenues for entrepreneurship development. In the last 15 years, there has been a considerable growth in the body of knowledge governing entrepreneurship research. However, entrepreneurship development still remains controversy-riddled. Based on extant studies, we argue that within the domain of entrepreneurial development, entrepreneur coaching is comparatively more beneficial to entrepreneurs.

Article Price : Rs.50

Mentoring Critical Workgroups : Impact on the Bottom Line

-- Colin Coulson-Thomas

Many companies initiate grandiose knowledge management initiatives but do little to help staff improve their performance. Putting information on the Intranet is not enough. The expertise to do something better, new or different may require additional skills and tools, as well as access to relevant knowledge. Successful companies take practical steps to enable their people to compete and win.

Article Price : Rs.50

The Moral of the Moment : Coaching, Mentoring and Their Confusing Place in Management

 

-- Rob L Jolles

Article Price : Rs.50

-- Stacy Blake-Beard

Coaching is a function of mentoring. Mentoring and coaching are both processes that may equip participants to adapt to change.

-- Tanya Menon

A mentor is an internal colleague (who's often senior to you) who you look up to for informal advice.

-- Samuel A Culbert

Mentoring is making sure that the employee you think most deserving gets a fish; coaching is teaching an employee the fundamentals of fishing and hoping that he or she catches enough fish to sustain their appetite.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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